"LIVO Privacy Policy"
LIVO APP (hereinafter referred to as "we") understands the importance of your personal information, and will do our best to protect your personal information safely and securely, we are committed to maintaining your trust in us, and adhere to the following principles to protect your personal information: the principle of consistency of authority and responsibility, the principle of clarity of purpose, the principle of opt-in consent, the principle of minimum access, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, and so on. We are committed to maintaining your trust and protecting your personal information by adhering to the following principles: Consistency of authority and responsibility, clarity of purpose, opt-in consent, minimum access, security, subject participation, transparency, etc. At the same time, we promise that we will take appropriate security measures to protect your personal information according to the mature security solutions in the industry. In this regard, we have established this LIVO Privacy Policy (hereinafter referred to as the "Policy") and would like to remind you of it:
This Policy applies to LIVO products or services. This Policy also applies to products or services of our affiliates that utilize products or services provided by LIVO that do not have a separate privacy policy.
In particular, this Policy does not apply to services provided to you by other third parties, nor does it apply to LIVO products or services for which a separate privacy policy has been established.
Before using LIVO's products or services, please be sure to read and thoroughly understand this policy, and use the relevant products or services after confirming that you fully understand and agree to it. Once you start using LIVO products or services, it means that you have fully understood and agreed to this policy. If you have any questions, comments or suggestions regarding the content of this policy, you may contact us through the various contact methods provided by LIVO.
This Privacy Policy section will help you understand the following:
1.How we collect and use your personal information
2.How we use cookies and similar technologies
3.How we share, transfer, and publicly disclose your personal information
4.How we protect your personal information
5.How you manage your personal information
6.How your personal information is transferred globally
7.How to update this privacy policy
8.How to contact us
I. How we collect and use your personal information
Personal information refers to all kinds of information recorded electronically or otherwise that can identify a specific natural person or reflect the activities of a specific natural person, either alone or in combination with other information. We will collect and use your personal information for the following purposes described in this policy:
(i) to help you become our user
During the registration process, you may choose to use your Apple account to log in. To facilitate users to log in quickly, we will create a quick ID for you, and you are obliged to keep this ID and not to sell it or engage in other unreasonable behaviors.
During the course of use, you may be required to fill in some user information on your personal home page, but if you do not provide this information, it will not affect the basic functions of using LIVO products or services.
The above information provided by you will continue to authorize us to use it for the duration of your use of the Service. When you voluntarily cancel your account, we will make it anonymous or delete your personal information as soon as possible in accordance with the requirements of applicable laws and regulations.
(ii) Displaying and promoting products or services for you
Indirect crowd profiling and displaying and pushing information based on characteristic tags. If you do not want to accept the commercial advertisements we send you, you can cancel them at any time through the corresponding product unsubscription function.
(C) Providing you with goods or services
1、Information you provide to us
Relevant personal information you provide to us when you register an account or use our services. Information you share with other parties through our services and information stored when you use our services. Before providing LIVO with the aforementioned personal information of such other parties, you need to ensure that you have obtained their authorized consent.
2.Information we collect during your use of our services
In order to provide you with page display and search results that better meet your needs, understand product suitability, and identify abnormal account status, we may collect and correlate information about the Services you use and how you use them, including:
Device information: We will receive and record information about the device you are using (such as device model, operating system version, device settings, unique device identifier and other hardware and software characteristics) according to the specific permissions you have granted during the installation and use of the software. You confirm that you have successfully registered for a LIVO account as follows You acknowledge that by successfully registering for a LIVO account, you authorize us to retrieve, disclose and use your geolocation information. (If you need to terminate the disclosure of your geographic location information to other users, you can set yourself to be invisible at any time).
Log Information: When you use the products or services provided by our website or clients, we will automatically collect details of your use of our services and keep them as relevant web logs. Please note that separate device information, log information, etc. is information that cannot identify a specific natural person. If we combine such non-personal information with other information for the purpose of identifying a specific natural person or use it in combination with personal information, such non-personal information will be regarded as personal information for the duration of such combined use, and we will anonymize and de-identify such personal information unless we have obtained your authorization or are otherwise required by law or regulation.
3、Your personal information collected by us through indirectly obtained methods
You can use the products or services provided by our affiliates through LIVO account in the link portal provided by us, in order to facilitate us to provide you with one-stop services based on the affiliated accounts and to facilitate your unified management. If you refuse to provide the above information or authorization, you may not be able to use the corresponding products or services of our affiliates or display the relevant information, but will not affect the use of LIVO's core services such as browsing, chatting and posting news.
(iv) Providing you with security
In order to improve the security of your use of the services provided by us and our affiliates and partners, to protect your personal and property safety or that of other users or the public from infringement, to better prevent phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusion and other security risks, and to more accurately identify violations of laws and regulations or the rules of LIVO's relevant agreements, we may Use or integrate your user information, transaction information, device information, relevant network logs, and information shared by our affiliates and partners with your authorization or in accordance with the law, to comprehensively determine the risk of your account and transactions, authentication, detection and prevention of security events, and to take the necessary measures of recording, auditing, analyzing, and disposing of in accordance with the law.
Other Uses
We will seek your prior consent when we use the information for other purposes not stated in this policy, or when we use the information collected for specific purposes for other purposes.
Exceptions to Authorized Consent
According to relevant laws and regulations, the collection of your personal information in the following cases does not require your authorized consent:
1.Related to public safety, public health, and significant public interests;
2.In connection with crime investigation, prosecution, trial and judgment execution, etc;
3.For the purpose of maintaining the subject of personal information or other individuals' life, property and other significant legal rights and interests but it is difficult to get your personal consent;
4.The personal information collected is disclosed to the public by yourself;
5.The personal information collected from legitimate public disclosure of information, such as legitimate news reports, government information disclosure and other channels;
6. Necessary for signing a contract according to your request;
7. Necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and disposing of product or service failures;
8. Necessary for legitimate news reporting;
9.Necessary for academic research institutions to carry out statistical or academic research in the public interest, and to de-identify the personal information contained in the results when providing the results of academic research or descriptions to the outside world;
10、Other cases stipulated by laws and regulations.
If we cease to operate LIVO products or services, we will promptly stop the activities of continuing to collect your personal information, notify you of the cessation of operation in the form of one-by-one delivery or announcement, and delete or anonymize the personal information in our possession.
II. How We Use Cookies and Similar Technologies
(I) Cookies
In order to ensure the proper functioning of the website, to make the visit experience easier for you, and to recommend content that may be of interest to you, we may store a small data file called a cookie on your computer or mobile device, which usually contains an identifier, the name of the site, and some numbers and characters. Cookies enable websites to store data such as your preferences.
III.How we share, transfer, and publicly disclose your personal information
(i) Sharing
We do not share your personal information with companies, organizations, and individuals outside of LIVO's service providers, except in the following cases:
Sharing with explicit consent: We will share your personal information with other parties after obtaining your explicit consent.
Sharing under legal circumstances: We may share your personal information in accordance with the provisions of laws and regulations, the need for litigation dispute resolution, or at the request of administrative or judicial authorities in accordance with the law.
Sharing with Affiliated Companies: In order to facilitate the joint provision of services to you based on our affiliated accounts, to recommend information that may be of interest to you or to protect the personal and property safety of LIVO's affiliates or other users or the public from being infringed upon, your personal information may be shared with our affiliated companies. We will only share necessary personal information (e.g., in order to facilitate your use of LIVO account to use the products or services of our affiliates, we will share your necessary account information with our affiliates), and will ask for your authorization and consent again if we share your sensitive personal information or if our affiliates change the purpose of the use and processing of your personal information.
(ii) Transfer
We will not transfer your personal information to any companies, organizations and individuals, except in the following cases:
1.Transferred with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
2.In cases involving mergers, acquisitions or bankruptcy and liquidation situations, or other cases involving mergers, acquisitions or bankruptcy and liquidation situations, if the transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be subject to this policy, or we will require that company, organization and individual to seek authorization and consent from you again.
(iii) Public disclosure
We will publicly disclose your personal information only under the following circumstances:
1.With your explicit consent or based on your active choice, we may publicly disclose your personal information;
2、If we determine that you have violated laws and regulations or seriously violated the rules of LIVO related agreements, or in order to protect the personal and property safety of users of LIVO and its affiliates or the public from being infringed upon, we may disclose personal information about you with your consent in accordance with laws and regulations or the rules of LIVO related agreements, including relevant violations and the rules of LIVO related agreements. We may disclose personal information about you with your consent in accordance with laws and regulations or the rules of LIVO's relevant agreements, including relevant violations and the measures LIVO has taken against you.
Exceptions to obtaining prior authorized consent for sharing, transferring, or publicly disclosing personal information
In the following cases, sharing, transferring, or publicly disclosing your personal information does not require your prior authorized consent:
1.Related to national security and national defense security;
2.Relating to public safety, public health, and significant public interests;
3.Related to crime investigation, prosecution, trial and judgment execution;
4.For the purpose of maintaining your or other individuals' life, property and other significant legitimate rights and interests but it is difficult to get my consent;
5.Personal information that you disclose to the public on your own;
6. personal information collected from legitimate publicly disclosed information, such as legitimate news reports, government information disclosure and other channels.
According to the law, the sharing and transfer of personal information processed by de-identification and ensuring that the recipient of the data is unable to recover and re-identify the subject of the personal information is not an act of sharing, transferring or publicly disclosing personal information externally, and the preservation and processing of such data will be carried out without any separate notification to you and your consent.
IV. How we protect the security of your personal information
(a) We have taken reasonable and practicable security measures in line with common industry solutions to protect the security of the personal information you provide and to prevent unauthorized access, public disclosure, use, modification, damage or loss of personal information. We use encryption technology to enhance the security of personal information; we use trusted protection mechanisms to prevent malicious attacks on personal information; and we deploy access control mechanisms.
(b) We have an industry-advanced data security management system that focuses on data and revolves around the data lifecycle, and we enhance the security of the entire system in multiple dimensions, including organizational construction, system design, personnel management, and product technology.
(c) We will take reasonably practicable measures to avoid collecting irrelevant personal information. We will only retain your personal information for as long as is necessary to fulfill the purposes stated in this policy, unless the retention period needs to be extended or is permitted by law.
(d) The Internet is not a completely secure environment and we strongly recommend that you do not send personal information using a method of communication that is not recommended by LIVO. You can connect and share with each other through our Services. When you create communication, transaction or sharing through our services, you can independently choose the object of communication, transaction or sharing as a third party who can see your transaction content, contact information, communication information or sharing content and other related information.
If you realize that your personal information, in particular your account or password, has been compromised, please contact LIVO Customer Service immediately so that we can take appropriate measures in accordance with your request.
Please note that the information you voluntarily share or even publicly share when you use our services may involve your or others' personal information or even personal sensitive information, such as when you choose to upload pictures containing personal information when posting your news or in public occasions such as group chats or circles. Please consider more carefully whether to share or even publicly share relevant information when using our services.
V. How you manage your personal information
You can access and manage your personal information in the following ways:
Access to your personal information
You have the right to access your personal information, except for the exceptions stipulated by laws and regulations. You can access your personal information by yourself in the following ways.
(i)If you are unable to access such Personal Information through the above path, you may contact us at any time through LIVO Customer Service. We will respond to your request for access within 30 days.
We will provide you with other personal information generated in the course of your use of our products or services in accordance with the arrangements set forth in "(7) Responding to Your Requests Above" in this Article.
(ii) Correction or supplementation of your personal information
You have the right to request us to correct or supplement your personal information that we have processed when you discover that it is incorrect. You may make a request for correction or supplementation in the manner set out in "(i) Access to your personal information" in this section.
(iii) Deletion of your personal information
You may delete some of your personal information in the manner described in "(1) Access to Your Personal Information" in this Article.
You may request us to delete your personal information in the following cases:
1.If our handling of personal information violates laws and regulations;
2.If we collect or use your personal information without your explicit consent;
3.If our behavior of handling personal information seriously violates the agreement with you;
4. If you no longer use our products or services, or you voluntarily cancel the account;
5.if we permanently cease to provide you with our products or services.
If we decide to respond to your deletion request, we will also notify the subjects who obtained your personal information from us at the same time, if possible, and ask them to delete it in a timely manner, unless otherwise provided by law or regulation, or if these subjects have received independent authorization from you.
When you delete information from our Services, we may not immediately delete the corresponding information from our backup systems, but will delete the information when the backup is updated.
(iv) Changing the scope of your authorized consent
Each business function requires some basic personal information to fulfill (see Section 1 of this Privacy Policy). In addition, for the collection and use of additional personal information, you can give or withdraw your authorization to give or withdraw your consent in More Settings or by contacting LIVO's customer service (e.g., you can withdraw your authorization to allow other users to find you via your cell phone number by going to the "More Settings-Privacy" section of LIVO's mobile app). (e.g. you can withdraw your consent for other users to find you on your mobile number in the LIVO mobile app "More Settings - Privacy").
When you withdraw your consent, we will no longer process the corresponding personal data. However, your decision to withdraw your consent will not affect the processing of personal information previously carried out on the basis of your authorization.
Cancellation of Accounts by Subjects of Personal Information
You may submit a request to cancel your account on the "Cancel Account" page (e.g., LIVO mobile app "More - Settings - Account and Security - Cancel Account").
After you voluntarily cancel your account, we will stop providing products or services to you and delete or anonymize your personal information as required by applicable law.
(v) Binding Information Systems to Automated Decision Making
In certain business functions, we may make decisions based solely on non-human automated decision-making mechanisms, including information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will also provide a method of appeal without infringing on LIVO's trade secrets or the rights and interests of other users, or the public interest.
(VI) Responding to your above request
For security purposes, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.
We will respond within 30 days. If you are not satisfied, you may also initiate a complaint through LIVO Customer Service.
In principle, we do not charge you for reasonable requests, but for requests that are repeated several times and exceed reasonable limits, we will charge a fee for certain costs as appropriate. We may refuse requests that are unreasonably repetitive, require excessive technical means (e.g., the development of a new system or a fundamental change in current practices), pose a risk to the legal rights of others, or are highly impractical.
In the following cases, we will not be able to respond to your request in accordance with laws and regulations:
1.Related to national security and national defense security;
2、Relating to public safety, public health, and significant public interest;
3、Related to crime investigation, prosecution, trial and execution of judgment;
4.There is sufficient evidence that the subject of personal information has subjective malice or abuse of rights;
5.Responding to your request will lead to serious damage to your legitimate rights and interests or those of other individuals or organizations;
6、Involving commercial secrets.
VI. How your personal information is transferred globally
As expressly required by law or regulation; with your express authorization, in the above cases, we will ensure that your personal information is provided with adequate protection in accordance with this Privacy Policy.
VII. How to update this privacy policy
Our Privacy Policy is subject to change.
We will not limit your rights under this Privacy Policy without your express consent. For material changes, we will provide prominent notice (including that we will notify you by means of a LIVO public notice or even provide you with a pop-up alert).
Material changes referred to in this policy include, but are not limited to:
1.Significant changes to our service model. For example, the purpose of processing personal information, the type of personal information processed, and how personal information is used;
2.Significant changes in our control, etc.. Such as changes in ownership due to mergers, acquisitions, reorganizations, etc;
3.Changes in the primary recipients of personal information shared, transferred, or publicly disclosed;
4.Significant changes in your right to participate in the handling of personal information and the manner in which it is exercised;
5. Changes in the department responsible for handling the security of personal information, contact information and complaint channels;
6.When the security impact assessment report of personal information indicates that there is a high risk.
We will also archive the old version of this privacy policy for your review.
VIII. How to contact us
You can contact us in the following ways. We will respond to your request within 30 days:
1.If you have any questions, comments or suggestions about the content of this policy, you can provide feedback through LIVO customer service
2.If you find that your personal information may have been leaked,
email address: LIVO@hotmail.com
3.We have also set up a personal information protection department. You can contact us through it.
If you are not satisfied with our response, especially if you believe that our handling of personal information has jeopardized your legitimate rights and interests, you can also seek a solution by filing a lawsuit in a court of competent jurisdiction in the defendant's domicile.