Chamee Privacy Policy
Effective Date: November 28, 2024
At Chamee, we recognize the significance of your personal information and are committed to protecting it securely and reliably. We adhere to principles of responsibility, purpose, choice and consent, data minimization, security protection, participation, and transparency to ensure your information's security. Our "Chamee Privacy Policy" (hereinafter referred to as "this Policy") outlines how we protect your personal information while employing industry-standard security solutions and measures.
This Policy applies exclusively to Chamee products and related services and does not extend to third-party services or products with separate privacy policies. Before registering or using our services, we encourage you to read this Policy thoroughly and ensure you understand its terms. If you disagree with any part of this Policy, you will not be able to use our application. For questions, comments, or suggestions regarding this Policy, please contact us using the provided contact information.
1. Introduction
At Chamee, our commitment to protecting your privacy is paramount. Here’s how we strive to safeguard your personal information:
• Clarity: We present our privacy policy in clear, straightforward language to help you understand how your information is handled and protected.
• Rights Protection: We implement all necessary measures to protect your privacy rights effectively.
• User Respect: We honor your right to make informed decisions regarding the access, management, and handling of your personal data.
• Minimal Data Collection: We only collect the information necessary to provide secure and customized services.
• Responsive Communication: We are dedicated to addressing your concerns and inquiries promptly.
2. How We Collect and Use Your Personal Information
By using our services, you acknowledge and agree to the following:
1. Variety of Products and Services:
The type and scope of personal information we collect may vary depending on the specific product or service you choose. Different users may experience different data collection processes tailored to their needs. For detailed information, please refer to the specific product or service.
2. Ongoing Improvements:
As we continuously enhance our products and services, new features may require additional personal information or changes in data usage. You will be informed of such changes through updates to this policy, pop-up messages, or in-app prompts, allowing you to provide your consent. Your information will only be collected and used with your explicit approval. For any questions or feedback during this process, please contact us through the provided channels.
Special Note: Business Function - User Registration
To register for Chamee services, you must complete the account setup process, granting you access to your account. You are responsible for safeguarding your account and should not share your login credentials.
Permissions and Device Information
To enhance your user experience, Chamee may request access to the following permissions:
• Photo Library Access: Enables you to share images during chats or update your profile picture when you intentionally upload photos.
• Camera Access: Necessary for features like taking photos or participating in live video calls, activated only when you initiate these actions.
• Audio and Video Access: Supports video calls, used only when you choose to make a call or record audio.
• Bluetooth Access: Ensures seamless pairing with audio devices for high-quality audio experiences.
• External Storage Access: Allows saving and managing files such as photos and videos, activated during content saving or downloading.
• Advertising IDs: Collected for optimizing our marketing efforts and analyzing campaign performance.
These permissions are only utilized after you provide explicit consent and can be managed in your device settings.
Device Information Collection
Chamee automatically collects device information to optimize app performance, including:
• Device ID, brand, model, operating system, and status (e.g., signal strength).
• Identifiers, hardware details, and information from your internet service provider or mobile carrier (e.g., IP address).
• Data on network type, platform, and interaction with app features.
Data Collection for Analysis
To improve service quality and enhance user experience, we collect device logs and usage data for analytical purposes. This includes:
• Recording detailed activity such as device configuration, access times, and features used.
• Collecting diagnostic data like crash reports, hardware settings, and error logs.
For marketing effectiveness, we may use your device ID and Advertising ID to evaluate marketing strategies and improve service performance.
Your privacy is our priority, and all personal information will remain confidential and will never be used for unauthorized purposes.
3. Sharing, Transfer, and Disclosure of Your Personal Information
Information Sharing
At Chamee, we prioritize your privacy and do not share your personal information with external parties—such as companies, organizations, or individuals outside our service providers—except in the following circumstances:
1. With Your Explicit Consent:
We will only share your personal data with third parties if you have given us explicit permission. In these cases, you maintain complete control over whether your information is shared.
2. Legal Compliance:
If we are legally obligated to do so, we may share your personal information to comply with laws, regulations, or government requests. This includes responding to legal proceedings or court orders. We will only provide the minimum information necessary to meet these legal requirements.
3. Collaboration with Authorized Partners:
We may share your personal information with authorized partners who assist us in providing services or performing specific tasks on our behalf. In these instances, we limit the information shared to what is necessary for them to fulfill their roles. Our partners are strictly prohibited from using your information for any purposes beyond what we specify.
We also collaborate with third-party suppliers and service providers who support our operations. This includes technical infrastructure, performance analysis, customer service support, payment processing, research, and advertising effectiveness evaluation.
To safeguard your data, we have stringent data protection agreements in place with these third parties, ensuring they process your personal information according to our instructions, our privacy policy, and relevant confidentiality and security standards.
For marketing performance and attribution analysis, we partner with Appsflyer and Facebook. We share data related to app usage, user behavior, and the effectiveness of our marketing efforts with both partners to enhance our strategies.
If you do not agree with any part of this policy, we recommend discontinuing the use of our services. Chamee is committed to maintaining a safe and secure community, and sharing specific data is vital to achieving that goal.
4. Safeguarding Your Personal Information
At Chamee, we prioritize the security of your personal information by adhering to industry best practices and regulatory standards to ensure its confidentiality. Here’s how we protect your data:
1. Preventing Unauthorized Access:
We take proactive measures to prevent unauthorized access, use, disclosure, or loss of your personal information. This includes anonymizing data whenever possible, using trusted security systems to defend against malicious attacks, and implementing a robust access control mechanism. Access to sensitive data is restricted to authorized personnel only, based on the principle of least privilege. Our staff also undergoes regular training to stay updated on personal information security practices.
2. Minimizing Data Collection:
We limit our collection of personal data to what is necessary for providing our services, avoiding the collection of excess information.
If you believe your personal data may have been compromised, such as through unauthorized access to your account, please contact Chamee's customer support immediately so we can take swift action to protect your information.
Please be aware that any information you choose to share publicly while using our services, including personal and sensitive details, may be visible to others. We encourage you to think carefully about what you share or make public on our platform.
In the event of a security incident involving your personal data, we will notify the relevant regulatory authorities as required by applicable laws.
5. Managing Your Personal Information
Accessing Your Personal Information
You have the right to access your personal data, subject to legal restrictions. Here’s how to manage it:
• Account Details:
To view or update your account information, simply log in and navigate to [My - Settings].
• Customer Support:
If you encounter difficulties accessing your data through the settings, contact Chamee’s customer support. We will respond to your inquiry within 15 days.
• Other Personal Data:
For additional personal data generated while using our services, access will be provided in accordance with relevant agreements and procedures.
• Requesting a Copy:
To obtain a copy of your personal data, please reach out to our customer support team.
Deleting Your Personal Information
You can delete specific personal data following the steps mentioned in the "Accessing Your Personal Information" section. Additionally, you may request the deletion of your personal data under the following circumstances:
1. If our data collection or processing violates applicable laws.
2. If we process your data without your explicit consent.
3. If our handling of your data breaches our agreement with you.
4. If you no longer use our products or services and wish to delete your account.
5. If we permanently discontinue providing services to you.
Upon confirming your deletion request, we will inform any third parties that have received your data to delete it as well, unless legally required to retain it or if they have separate authorization from you.
Please note that due to technical or legal reasons, personal data may not be immediately removed from our backup systems. However, it will be securely stored and isolated until it can be fully deleted or anonymized.
Your Content
Content you share may still be accessible to other users via screenshots, in-app tools, or other methods. Even with a deletion request, digital content may be temporarily recoverable through forensic methods or device storage. While we aim to delete user data promptly, we cannot guarantee immediate removal. In some instances, data may need to be retained briefly for legal compliance or backup purposes.
6. Managing Your Information
We provide tools to help you control your personal data:
• Access and Update:
Manage your personal information via the app’s settings page. Some requests may be denied if they interfere with others' privacy or breach legal obligations. You can submit requests to access, update, or delete your information through our designated process. Additionally, you can delete the app or request account deletion directly from your mobile device.
• Deletion:
You can delete or modify your account ID, but please be aware that this may result in permanent loss of your account data. Chamee will cease processing your personal information unless we have valid reasons to continue, such as legal obligations or the need to protect the rights and freedoms of others.
7. Legal Basis for Data Processing and Your Rights
7.1 Legal Basis for Data Processing
We process your personal data in line with applicable privacy laws. The legal grounds for processing your personal data include the following:
• Consent: In certain cases, we will ask for your explicit consent to collect and use your personal data.
• Contractual Obligations: When processing your personal data is necessary to fulfill a contract we have with you, we will rely on this legal basis.
• Legitimate Interests: We may process your personal data where it is necessary for our legitimate interests, such as ensuring app security, maintaining functionality, and enhancing user experience.
• Legal Compliance: We may process your personal data to comply with legal or regulatory obligations.
• Public Interest: In some cases, where the processing is required for matters of public interest, we may handle your personal data accordingly.
7.2 Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
• Right to Deletion: In specific situations, you have the right to request the deletion of your personal data.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances.
• Right of Access: You can request access to the personal data we hold about you at any time.
• Right to Data Portability: You have the right to request that we provide your personal data in a transferable format to you or a third party.
• Right to Correction: If your personal data is inaccurate or incomplete, you have the right to ask for corrections or updates.
• Right to Object: You can object to the processing of your personal data in specific cases, particularly when data is processed based on legitimate interests.
• Right to File a Complaint: If you believe we have violated privacy laws in processing your personal data, you have the right to file a complaint with your local data protection authority.
• Right to Withdraw Consent: If we are processing your personal data based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
7.3 International Privacy Law Compliance
We adhere to international privacy laws and regulations that apply to different regions, including but not limited to:
• PIPEDA (Personal Information Protection and Electronic Documents Act): Applicable to users in Canada.
• LGPD (Brazilian General Data Protection Law): Applies to users in Brazil.
• Other regional or national privacy laws: Depending on the applicable laws in your location.
• CCPA (California Consumer Privacy Act): Governs the privacy rights of California residents.
• GDPR (General Data Protection Regulation): Applies to users in the European Union (EU) and the European Economic Area (EEA).
8. Your Privacy Rights in California under the CCPA
Rights for California Residents Under the CCPA
California residents are entitled to specific rights under the California Consumer Privacy Act (CCPA). These rights include:
1. Right to Know:
You can request information about the personal data we have collected, used, shared, or sold in the past 12 months. This request can be made twice a year and includes:
￮ Categories and specific pieces of personal information collected.
￮ Sources from which your data was obtained (e.g., directly from you, devices, or third parties).
￮ Business purposes for collecting your personal data (e.g., service enhancements, marketing, or fraud prevention).
￮ Categories of personal information disclosed for business purposes.
￮ Categories of personal information sold to third parties, if applicable.
￮ Third parties with whom your data has been shared or sold (e.g., ad networks, analytics services).
2. Right to Delete:
You can request the deletion of your personal data. Upon verification, we will delete your data and instruct our service providers to do the same unless we are legally obligated to retain it or need it for fraud prevention or transaction completion.
3. Right to Know If Your Data Is Sold:
You can inquire whether your personal data has been sold to third parties. If so, we will inform you and provide an option to opt out.
4. Right to Opt-Out of the Sale of Personal Information:
You have the right to opt out of the sale of your personal data by visiting our "Privacy Settings" page and submitting your request. Once opted out, we will cease selling your data, though we may still share information with service providers for operational purposes.
5. Right to Opt-Out of Sharing for Targeted Advertising:
You can opt out of sharing your personal data for targeted advertising by visiting our "Ad Preferences" page or contacting us directly.
6. Right to Lodge a Complaint:
If you believe your data privacy rights have been violated, you can file a complaint with your local data protection authority. While we encourage you to contact us first to address your concerns, this does not affect your right to lodge a formal complaint.
7. Right to Non-Discrimination:
Exercising your privacy rights will not result in discrimination against you. We will not deny services, charge different rates, or alter service quality based on your exercise of these rights. However, deleting certain necessary data may affect the availability of some features or services.
Exercising Your Opt-Out Rights
Chamee is committed to protecting user privacy in accordance with the General Data Protection Regulation (GDPR) and the Virginia Consumer Data Protection Act (VCDPA). To comply with these regulations, we offer users the option to opt out of specific data processing activities:
1. Opt-Out of Data Sharing:
You can choose not to share your personal data with third parties, especially for analytics, marketing, or other purposes.
2. Withdraw Consent for Data Processing:
If you have previously consented to certain data processing activities, you can withdraw that consent at any time, halting those activities.
3. Opt-Out of Data Analysis:
You have the right to opt out of data analysis processes aimed at improving services and providing personalized experiences.
To exercise any of these opt-out options, please email our privacy team, clearly stating the specific data processing activities you wish to opt out of and any relevant details. We will review and process your request promptly and confirm the changes once made.
LGPD Compliance Notice (Applicable to Brazil)
At Chamee, we prioritize your privacy and are dedicated to protecting your personal data in accordance with the Brazilian General Data Protection Law (LGPD). If you reside in Brazil, it's essential to understand how we manage your data—from collection and usage to storage and sharing. We strive for transparency in our data processing practices, ensuring that your personal information is safeguarded.
Your Rights Under the LGPD
As a resident of Brazil, you have several key rights regarding your personal data:
• Right to Access:
Request information about the personal data we hold and how it is processed.
• Right to Correction:
Request corrections for any incorrect, incomplete, or outdated personal data.
• Right to Erasure:
Where legally permitted, request the deletion of your personal data from our systems.
• Right to Information:
Know which organizations we share your data with, the reasons for sharing, and the scope of that sharing.
• Right to Revoke Consent:
Withdraw your previously granted consent for specific data processing activities at any time.
• Right to Object:
Object to the processing of your personal information based on legitimate interests.
• Right to Data Transfer:
Request the transfer of your personal data to yourself or a third party of your choosing.
• Right to File a Complaint:
File a complaint with the National Data Protection Authority (ANPD) if you believe your data protection rights have been violated.
We are committed to respecting your privacy rights and fulfilling our legal obligations under the LGPD to ensure the safe and proper handling of your data.
9. Protection of Minors' Personal Information
Children’s Privacy Notice
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children or users below this age. To enforce this policy and protect our platform, we collect age-related information to restrict access for minors. We may also use third-party services to verify user ages and ensure appropriate profiles on our platform. If we inadvertently collect personal information from users under 18, we will take immediate action to delete that data. If you are under 18, you are not permitted to use our services.
If you believe that a minor under your supervision has had their personal information collected by us, please contact us right away. We will investigate the matter and ensure the prompt removal of such data.
10. Changes to This Privacy Policy
Our privacy policy may be updated periodically to align with changes in our practices or legal obligations. Any modifications that may impact your rights will be communicated clearly, and we will not reduce your rights without your explicit consent. For significant updates, we will provide prominent notifications, such as in-app announcements or visible pop-up alerts. We encourage you to periodically review the policy to stay informed about any changes.
Key updates to this policy may include, but are not limited to:
1. Significant changes to our service offerings, including new purposes for processing personal data, changes in the types of data we collect, or shifts in how we handle and use your personal information;
2. Corporate restructuring or ownership changes, such as mergers, acquisitions, or other forms of control transitions;
3. Modifications in how we share or disclose personal data, particularly with third parties, or updates to the types of entities we partner with for data processing;
4. Changes in your rights regarding personal data, including updates on how you can exercise these rights or access your data;
5. Adjustments in how personal information security is managed, including contact details for the department responsible for data security, as well as new communication or complaint channels;
6. Important findings in personal data security risk assessments, which may trigger additional security protocols or warnings.
Continuing to use our services after being notified of any changes signifies your acceptance of the updated privacy policy. If you disagree with the new terms, you may choose to use the platform in guest mode, which allows you to avoid sharing personal data.
For your convenience, we will archive previous versions of our privacy policy for review. If you'd like to access older versions, please reach out to us using the contact information provided.
11. Data Protection Officer (DPO)
For any questions, requests, or concerns related to the processing of your personal data, or if you need more information about your privacy rights, please reach out to our Data Protection Officer (DPO), Gazi Yasifin, at gstdigitalmarketingltd@gmail.com. You can also find us at Dhollaitala, Ghagha, Narail - 7510, Bangladesh.
12. Controller Information
Chamee is the controller responsible for managing your personal information related to this service. We handle the collection, usage, storage, and disclosure of any personal data you provide while using our services. If you have any inquiries regarding your personal data, please don’t hesitate to contact us at gstdigitalmarketingltd@gmail.com.
13.Contact Us
You can reach out to us through the following methods, and we will respond to your request within 15 days: If you have any questions, comments, or suggestions regarding this policy, please contact our official customer service in the Chamee application or email us at gstdigitalmarketingltd@gmail.com.